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Keywords
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Psychological capital, Social capital, Job stress, Deviant behaviors, Healthcare human resources,
Human resources performance
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Abstract
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Background and Objectives: Working in hospital is stressful, and this may result in deviant behaviors of clinical
staff and thus irreparable damages to the patients’ health. It is, therefore, crucial to empower hospital workers in
managing job stress to ensure high quality of healthcare. Psychological and social capitals (SCs) have been shown
to influence organizational behaviors of the employees. The aim of the present study was to investigate the impact
of psychological capital (PC) and SC on job stress and deviant behaviors in clinical staff.
Methods: A random sample of 375 individuals was randomly selected from among the clinicians of hospitals of
Tabriz city (North-Western Iran). Data were collected using valid and reliable questionnaires. The obtained data
were summarized using descriptive statistical methods. The relationship between the variables was explored by
Pearson correlation coefficient and multiple regressions analysis.
Findings: Higher PC and SC negatively predicted both job stress and deviant behaviors. In addition, the negative
correlation between PC and job stress was found to be stronger in the employees with higher SC.
Conclusions: Our study, hence, suggests promotion of PC and SC in clinical staff as an effective approach to
empower them in managing stressful situations. Increased PC may also alleviate the rate deviant behaviors in
clinicians, resulting in higher performance of healthcare human resources.
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